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Current Covid Procedures

Updated May 17, 2021

As restrictions are changing throughout the Bay Area, California, and across the country, The Animal Doctors will continue to provide curbside service during this time.

We hope that in doing so we can continue to help further reduce the spread of COVID-19. We are continuing to take the necessary precautions in consideration of your personal health and that of our staff. We realize that waiting outside and communicating via telephone is not as personal as meeting face to face in the exam room. However, we are continuing to do everything we can to ensure that your pets always receive high-quality, personalized care.

Please be mindful and respectful of our staff, they are working hard to provide the best possible care for your pet, and greatly appreciate your patience during this time.

If you choose to wait outside your vehicle in the parking lot, we ask that you wear a mask when interacting with staff. If you choose to wait inside your vehicle, please keep the AC
running. If you or your pet need water, please let us know and we will bring it out to you.

We are allowing one client into the exam room for euthanasia appointments only. Please
be aware that the same arrival protocols apply for euthanasia appointments as well as for regular
appointments.

1. If you are experiencing any signs of illness (fever/chills, shortness of breath, cough, runny nose,
or sneezing) or if you have been in contact with anyone that has been exposed to COVID-19 in
the past 14 days, you will need to have a healthy friend or relative bring your pet in. If you
cannot find anyone to bring your pet in for you, we will need to reschedule the appointment. If
your pet is in an emergent situation and you cannot find anyone to bring your pet in, please call
us from your vehicle and DO NOT ENTER THE BUILDING.

2. When you arrive for your scheduled appointment, PLEASE CALL US FROM YOUR CAR. One of
our staff will either speak to you on the phone or greet you in the parking lot and instruct you
further.

3. For prescription or preventative refills, PLEASE CALL AHEAD OF TIME. We will confirm the refill
and handle payment over the phone. When you arrive, call us from your car and we will bring
the medication to you.

We look forward to when we can greet you face to face with a smile.